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Thank you for your contributions. Consultation on the Health and Human Services Agency Promise has concluded.
The County's Health and Human Services Agency (HHSA) provides a broad range of health and social services to make people's lives healthier, safer, and self-sufficient. About one in every three county residents receives a service from us each year.
To ensure we are providing the highest level of excellence in our service delivery and advancing opportunities for all San Diegans to live well, we developed a strategic plan, called the Agency Promise. The plan serves as a guide to focus our efforts and deliver increasing value to the people we serve.
The two-year plan aligns with the County's operational approach to planning and decision-making referred to as the General Management System and HHSA's mission, vision, and values. The plan outlines six areas of strategic focus (listed in no particular order):
Sustainability
Workforce
Community Engagement
Equity
Service Delivery Coordination
Systems & Technology
What does each focus area mean? See here for detailed information.
Your feedback will help inform future refinements to the plan and identify steps we can take to pursue each strategic focus.
Thank you for exploring the Agency Promise!
Thank you for your contributions. Consultation on the Health and Human Services Agency Promise has concluded.
The County's Health and Human Services Agency (HHSA) provides a broad range of health and social services to make people's lives healthier, safer, and self-sufficient. About one in every three county residents receives a service from us each year.
To ensure we are providing the highest level of excellence in our service delivery and advancing opportunities for all San Diegans to live well, we developed a strategic plan, called the Agency Promise. The plan serves as a guide to focus our efforts and deliver increasing value to the people we serve.
The two-year plan aligns with the County's operational approach to planning and decision-making referred to as the General Management System and HHSA's mission, vision, and values. The plan outlines six areas of strategic focus (listed in no particular order):
Sustainability
Workforce
Community Engagement
Equity
Service Delivery Coordination
Systems & Technology
What does each focus area mean? See here for detailed information.
Your feedback will help inform future refinements to the plan and identify steps we can take to pursue each strategic focus.
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Plan Update Process
Information Review
Health and Human Services Agency Promise has finished this stage
HHSA identifies, reviews, and monitors factors including current service offerings, policy changes, community needs, and public input that inform the plan.
Information Analysis
Health and Human Services Agency Promise has finished this stage
HHSA analyzes the information collected to determine necessary refinements to the plan.
Updated Plan
Health and Human Services Agency Promise has finished this stage
The final outcomes of the analysis are documented and revisions are made to the plan to direct HHSA's work from July 2024 - June 2026.
Plan released
Health and Human Services Agency Promise is currently at this stage
The 2024-26 Health and Human Services Agency Strategic Plan or Agency Promise is released and available for viewing.
